Shipping Cost

The shipping cost for high quality rugs can be very expensive due to the nature of the product. But because we’ve promised to provide you with the best quality product with the most affordable rate, our team has done some incredible jobs to negotiate low currier costs with our partnership freight companies, and we want to pass the cost benefit to you, our valuable customers:

We offer free shipping Australia wide.

We do not offer free shipping for exchange or return due to the change of mind.

Delivery Timeframe

Delivery of items is subject to availability.

We are committed to deliver your product within the minimum timeframe possible. Once the order is placed on our website, the product will be dispatched from our warehouse between 5 to 7 business days. Depending on the location within Australia, the normal delivery timeframe can be anywhere between 5 to 10 business days. All purchase comes with the tracking number where you are able to track your item in real time.

If you have any question, simply head to “Contact Us” page or email us via info@rugsanctum.com.au.